About Us

-Our CEO, Kam Ballard, is a member of and certified e-commerce vendor for the ladies of Delta Sigma Theta Sorority, Inc. She is also a certified vendor for the following organizations:

Omega Psi Phi Fraternity, Inc.                                   Zeta Phi Beta Sorority, Inc.                               

Kappa Alpha Psi Fraternity, Inc.                                Sigma Gamma Rho Sorority, Inc.       

Phi Beta Sigma Fraternity, Inc.                                               Iota Phi Theta Fraternity, Inc.

-We would love to make shoes for Alpha Phi Alpha Fraternity, Inc., but, they do not wear their letters below the waist. If this rule changes, we will pursue that license. 

-We do not have a brick-and-mortar store. All of the shoes are online only. If you live in Birmingham and the surrounding areas, shoes must still be shipped to you. For the safety of our employees, they are not allowed to meet and deliver shoes. 

-We do not have individual sales representatives that act on behalf of b.c.e. Shoes or the owner. We do not collaborate with other companies to sell our shoes. Please only place your order through our official website. We will never ask you to Cash app, Venmo or Paypal money for shoes. We are not responsible for the sale of shoes made outside of our website.

-Each shoe in our online catalog is custom made when your order is placed. The timeframe for processing and shipping the genuine leather and wool collection is up to 65 BUSINESS days from the date of order. The ATHLETIC Shoes ship 75 BUSINESS days from the date of order.  The excess inventory ships 5 BUSINESS days from the date of order. 

- The athletic shoes are offered during a specific timeframe, because they are made in bulk only. Pre-order is open for a week. Pre-order dates are posted in the Facebook group: b.c.e. Custom Shoes. 

-All shoes will ship together. If you order shoes from the excess inventory and a pre-order item, they will ship once all items are available. We will not hold inventory. If the item sells out while we are waiting on your pre-order item, you will be refunded. We reserve the right to cancel the order and refund your money. 

-We do not offer exchanges. All sales are final. Unlike clothes, shoes can harbor fungi.  It is extremely contagious to others. Fungi can live in shoes from 12 to 20 months. We refuse to resell you a pair of shoes that we have accepted as an exchange and expose you to a foot fungus. 

 

-AGAIN, WE DO NOT OFFER REFUNDS OR EXCHANGES. THE ORDERS ARE SUBMITTED TO THE MANUFACTURER DAILY. IF YOU INSIST ON CANCELING YOUR ORDER AFTER IT HAS BEEN PLACED WITH THE MANUFACTURER, THE CANCELLATION FEE IS $75 PER PAIR OF SHOES ORDERED. THIS COVERS THE COST OF THE WASTED LEATHER.  IF THE ORDER IS CANCELED/REFUNDED, FUTURE ORDERS WILL NOT BE ACCEPTED.

-All of the shoes in our genuine leather and athletic shoes are true to size. We suggest that you size up in our wool collection.

 

-Please take your time and enter your shipping information correctly. If you enter the incorrect information and it is not corrected before your order is shipped, you will have to pay to re-ship the item.

-Discounts/promotional codes are not offered. Our goal is to keep our shoes affordable. We will not raise our prices and then offer a discount/promo to make you think that you are saving money.  

- We post new inventory and order updates in the Facebook group: b.c.e. Custom Shoes. 

-The shoes in our collection are medium width. DO NOT ORDER IF YOU WEAR WIDE WIDTH SHOES.

- We are not responsible for any lost, stolen, or delayed packages. Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handled through the U.S. Postal Service. You can contact them at www.usps.com or (800)275-8777.