Our Shoes

-I am a member of and certified e-commerce vendor for the ladies of Delta Sigma Theta Sorority, Inc. I am also a certified vendor for Alpha Kappa Alpha Sorority, Inc.-Zeta Phi Beta Sorority, Inc. -Sigma Gamma Rho Sorority, Inc.- Omega Psi Phi Fraternity, Inc. and Phi Beta Sigma Fraternity, Inc. 

-Each shoe in our online catalog is handmade. The entire process, from placing your order to arriving at your front door, is around 45 BUSINESS days. Due to COVID-19, we are experiencing shipping delays. If you are impatient, please do not order our shoes. Our shoes are worth the wait. 

-Each shoe is handmade when you place your order, therefore, we ask that you order your true size. Unless, the description specifically states to order a size up. Due to sanitary reasons- ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS OR EXCHANGES. THE ORDERS ARE SUBMITTED TO THE MANUFACTURER DAILY. IF YOU INSIST ON CANCELING YOUR ORDER AFTER IT HAS BEEN PLACED WITH THE MANUFACTURER, THE CANCELLATION FEE IS $50. IF THE ORDER IS CANCELED/REFUNDED, FUTURE ORDERS WILL NOT BE ACCEPTED.

 

- If it has not been 45 business days, please do not send repetitive emails requesting the status of your order.  We try to answer each email timely.  If you send repetitive emails and it has not been 45 BUSINESS days, your order will be canceled and your funds will be returned. Producing a quality product takes times. Our shoes speak for themselves. We would rather refund your money, than be rushed to make a pair of shoes. Our shoes are one of a kind and worth the wait. 

-Please order your correct size. Do not go up even a half a size in the heels. The shoes are genuine leather, genuine patent leather or genuine suede leather- unless otherwise specified. Genuine leather does "give" over time, which could result in your shoe being too big. 

-The insoles of the shoes are made with genuine sheep leather and have padding for extra comfort. 

-The shoes in our collection are medium width. They are NOT RECOMMENDED if you wear wide width shoes.

- We are not responsible for any lost, stolen, or delayed packages. Please contact the courier provided in the email that contained your tracking number. If your package shows delivered, to the address you provided, we have fulfilled our commitment to you. 

-Every shoe that we create is worn over a period of 30 days to ensure comfort. If they do not meet the comfort standards, then, they are not introduced to the public for purchase. 

-We pride ourselves on producing a quality and comfortable product. Each shoe goes thru a 2 point inspection. They are inspected by the manufacturer before shipping. Then, they are inspected by b.c.e. before they are shipped to you. If the quality of the shoe does not meet b.c.e.'s standards, they are discarded. You will have the option of a refund or a replacement shoe. 

-Finally, our goal is to establish a lasting relationship with our customers. This goal is accomplished by providing excellent customer service and producing quality shoes. 

-We sincerely thank you for joining us on this journey and for trusting the comfort of your feet to us.  

               

                 Kam B.

                         C.E.O.