-Our CEO, Kam Ballard is a member of and certified e-commerce vendor for the ladies of Delta Sigma Theta Sorority, Inc. She is also a certified vendor for the following organizations:
Alpha Kappa Alpha Sorority, Inc. Omega Psi Phi Fraternity, Inc
Zeta Phi Beta Sorority, Inc. Kappa Alpha Psi Fraternity, Inc.
Sigma Gamma Rho Sorority, Inc. Phi Beta Sigma Fraternity, Inc.
Iota Phi Theta Fraternity, Inc.
-We would love to make shoes for Alpha Phi Alpha Fraternity, Inc., but, they do not wear their letters below the waist. If this rule changes, we will pursue that license.
-We do not have a brick and mortar store. All of the shoes are online only. If you live in Birmingham and surrounding areas, shoes must still be shipped to you. For the safety of our employees, they are not allowed to meet and deliver shoes.
-Each shoe in our online catalog is made when your order is placed. Once your order is placed, the entire process, is around 45 BUSINESS days, with the exception of the Athletic shoes.
-The athletic shoes have a different ship date from all other shoes because they are made in bulk. You can find the expected ship date on the website, next to the item name. It is printed on your invoice, which you receive via email, after your order has been placed. Finally, the date of expected shipment is posted in the Facebook group: b.c.e. Custom Shoes when pre-order is opened.
-The only shoes that are in stock and have immediate shipment are the shoes listed under the Excess Inventory tab. If the tab is not shown, there is not excess inventory available.
-All shoes will ship together. If you order shoes from the excess inventory and a pre-order item, they will ship once all items are available.
-We do not offer exchanges. All sales are final. Unlike clothes, shoes can harbor fungi. It is extremely contagious to others. Fungi can live in shoes from 12 to 20 months. We refuse to resell you a pair of shoes that we have accepted as an exchange and expose you to a foot fungus. You can rest assured that your shoes have not been worn by anyone but you.
-AGAIN, WE DO NOT OFFER REFUNDS OR EXCHANGES. THE ORDERS ARE SUBMITTED TO THE MANUFACTURER DAILY. IF YOU INSIST ON CANCELING YOUR ORDER AFTER IT HAS BEEN PLACED WITH THE MANUFACTURER, THE CANCELLATION FEE IS $50. IF THE ORDER IS CANCELED/REFUNDED, FUTURE ORDERS WILL NOT BE ACCEPTED.
-All of the shoes in our genuine leather, athletic and rain boot collection are true to size. We suggest that you size up in our wool collection.
- We have staff available to answer emails day and night. We try to answer each email timely. If it has not been 45 business days, please do not send repetitive emails requesting the status of your order. If repetitive emails are sent and it has not been 45 BUSINESS days, your order will be canceled and your funds will be returned. We would rather refund your money, than be rushed to make a pair of shoes.
-Discounts/promotional codes are not offered. Our goal is to keep our shoes affordable. We will not raise our prices and then offer a discount/promo to make you think that you are saving money.
- We post new inventory and order updates in the Facebook group: b.c.e. Custom Shoes. Please feel free to join.
-The shoes in our collection are medium width. They are NOT RECOMMENDED if you wear wide width shoes.
- We are not responsible for any lost, stolen, or delayed packages.
-Finally, our goal is to establish a lasting relationship with our customers. This goal is accomplished by providing excellent customer service and producing quality shoes. We sincerely thank you for joining us on this journey.